Sunwing announced in a news release (June 25) that it has reached a new agreement with the Canada Enterprise Emergency Funding Corporation (CEEFC) to provide financing for customer refunds.
The airline says that customers with non-refundable bookings whose vacations were cancelled due to the COVID-19 pandemic, and who have received a future travel credit or opted to use their Worry-Free cancellation waiver and received travel vouchers, can now request a full refund to their original form of payment.
Customers who wish to keep their travel credit may do so, says Sunwing. It also says that future travel credits are available for travel up to September 30, 2026.
To request a refund, eligible customers and travel agents must submit a request through the online COVID-19 refund request form by August 27, 2021.
Customers who booked through a travel agent or a third party must contact their travel agent or third party to request a refund. Regular terms and conditions will apply to any refund requests made after 11:59 p.m. EST on August 27, 2021.
Sunwing advises that customers who already received a refund, including a refund from an insurance provider; customers who received a refund from initiating a chargeback, or have a chargeback currently in progress; or customers who transferred their travel credit to another person not named on the booking, will not be eligible for a refund under the new policy.
The new policy applies to hotels, flights and vacation packages booked on or before June 25, 2021, for scheduled travel from February 1, 2020, onwards.
Photo credit: Sunwing
